POLICIES AT PRASONG THAI SPA

CANCELLATION & NO-SHOW POLICY

• We kindly request at least 24 hours’ notice for cancellations or rescheduling.
• Cancellations made less than 24 hours in advance may be subject to a 50% service charge.
• No-shows may be charged 100% of the service fee.
• Repeated no-shows may require prepayment for future appointments.

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REFUND & SERVICE POLICY

• All massage and spa services are non-refundable once rendered.
• If you are dissatisfied with your service, please notify the front desk immediately during your visit so we may address your concerns.

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HEALTH & SAFETY POLICY

• Clients must inform their therapist of any medical conditions, injuries, allergies, pregnancy, or other health concerns prior to treatment.
• Prasong Thai Spa is not responsible for issues related to undisclosed medical conditions.
• If you are feeling unwell, we kindly ask that you reschedule your appointment.

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PERSONAL ITEMS POLICY

• Prasong Thai Spa is not responsible for lost or stolen items.
• Please keep all valuables with you at all times.